Bonus program — Cloudset

Each order comes with bonus points

In order to activate the loyalty program, just place an order at Cloudset - up to 20% of order value will return to you in bonuses, which can be spent to pay for new orders or collected for special loyalty rewards. Points are credited 3 days after returning the rented clothing and 7 days after purchase.

1 bonus = 1 AED

All accumulated bonuses are non-expiring - you can continue to accumulate them at any time

The more points, the bigger the cashback

From first order

Silver level

10% cashback

From 1,000 points

Gold level

15% cashback

+100 birthday points

From 2,000 points

Platinum level

20% cashback

+200 birthday points

Conditions

Bonus points can be used to pay up to 30% of the cost of the order, irrespective of the order amount
Transition to the next level occurs by accumulating points
Points are not credited for promotional items and items that come with a discount
Points cannot be applied together with promo codes

FAQ

How do I know my bonus balance?

Go to your Personal Account and follow to the "Loyalty Program" page. There you can also monitor your history of accruals.

Are there any extra bonuses for my birthday?

Yes! We give 100 bonus points annually to Gold tier owners and 200 points to Platinum tier owners.

Can I exchange bonuses for cash?

No, bonuses cannot be exchanged for money.

Are bonuses accrued on refunds?

No, there are no bonuses for refunds.

Which items and services don't accrue bonuses?

Bonuses are not credited for promotional items, discounted items and delivery service.

Can I use bonuses together with promo codes?

No, bonuses and promo codes cannot be used together.

Can I pay the full amount of my purchase with bonuses?

No, bonuses can be used to pay no more than 30% of the purchase or service price. Bonuses cannot be used to pay for delivery.

How to spend the bonuses?

Bonuses are deducted at checkout. In order to do this, select the Spend points option in the Bag.

How long do the accumulated bonuses remain valid?

All collected bonuses stay with you forever - you can continue to accumulate them at any time.

When will I get my bonuses?

Bonuses are credited 3 days after returning the rented clothes. You can use the bonuses immediately after they are credited.

How does the transition to the next loyalty level happen?

You move to the next level of the loyalty program by accumulating bonus points. In order to reach the Gold level, the total amount of your accumulated points must be 1,000, for the Platinum level - 2,000. Accumulated bonuses are collected from all past purchases since the start of participation. When bonus points are deducted, you do not need to reconfirm your status - the level you have reached will be reserved.

What levels are there in the loyalty program?

The program has three levels: Silver, Gold, and Platinum. Members with the Silver level get 10% cashback on their purchases, Gold level - 15%, and Platinum level - 20%. Cashback comes in the form of bonus points..

How do I become a member of the program?

In order to activate the loyalty program, just make an order at Cloudset – and up to 20% of its value will return to you in the form of rewards.

What does the loyalty program provide?

The loyalty program allows you to get the cashback of up to 20% in the form of bonus points for every order. For example, if you place an order for 175 AED, you will receive 17,5 bonus points = 17,5 AED. Points can be used to pay 30% of the total new order cost. 1 bonus point equals 1 AED.

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